How effective is your HR function..

We all keep hearing about the strategic role HR needs to play, HR presence in the boardroom and the impact that HR can have on business decisions. But how many of us have sat back and ever evaluated the current functioning of our HR teams.

Is the HR team geared up to cater to the requirements of the business..Is there some way of reviewing the efficiency and effectiveness of the HR function in relation to what is expected out of them..While there is no quick answer to these questions, it can be done in a structured manner thereby providing a mirror to the HR team reflecting what they do best and where they need to improve.

I will talk about an outside-in approach as displayed in the image below:

1. Step 1 would entail understanding the expectations that your internal customer has and the perceived effectiveness of the services provided. This would also help us understand the process and performance expectations out of the HR team.
   
2. The next step is a cause and effect analysis of what is causing the perceptions gathered in relation to the findings in Step 1. Where is each member of the HR team spending his / her time, what activities are they performing? Are they playing an advisory role to the business or are their functions more administrative in nature? Is HR playing a solution providing role and facilitating business requirements? All these questions need to be answered in this step.
   
3. The final step is the assessment of the skills and capabilities of the HR team against the roles / responsibilities / competencies defined for the HR function. This needs to be mapped against the results of step 2 which will give us an idea of where skills need to be redeployed, new skills brought in or existing skills to be improved.

An analysis of the steps above will showcase an assessment of the service delivery model of the HR function, its structure and reporting relationships, distribution of activities between corporate and regional HR and where automation can be brought in the HR function.

However, this entire exercise should not be done in isolation. The inputs of the key stakeholders need to be incorporated at each step. Because while process improvement is an ongoing exercise, we should not forget that the end result has to be adding value to the business.

Weaving your Work Web

While I generally find seminars and classroom training programs a drab affair, I recently attended a 3 day training program where a few concepts were implementable. The trainer spoke about the complexity of the informal organization and how important it is to build your own network inside as well as outside your organization.

While this might sound obvious, its easier said than done. And the more difficult part is to track and understand how big and strong your network is. Adapted from “How to Manage” by Jo Owen, there are certain role definitions for each member in your network. Classify your contacts as follws:

Informers – Sources of vital information, trends and developments. They know what is going on, so you ought to have as many as possible.

Connectors – Open doors and connect you to others. These are people who know people. These may come from your business as well as social network.

Sponsors – People with power and influence and can be relied upon for support when required. Essential for leverage.

Promoters – are your supporters and increase your visibility by advertising your strengths

Advisors – provide guidance and feedback on your development plans (both business as well as personal).

Experts – People with specialist expertise to complement your own and can provide argument in your own area. These can also be useful when you need to get buy in from groups with a specialist background different from yours.

The classification is not as easy as I thought it was and found that there was a lot of overlap in terms of one person falling in more than one classification. However, try and keep away from one person appearing more than once.

Use the following circle to understand your own web network. This will give you an idea of who are the people you hang out with and where all you need to develop in terms of making a more intricate web of people.

We will need 3 different colored pens :

- Put your name in the centre of the circle
- Use a red line for someone who is not very critical in your web ending with the name of the person
- Use an amber line for someone who is critical to your web ending with the name of the person
- Use a green line for someone who is extremely critical to your web ending with the name of the person
- The length of the line denotes the strength of the relation you share. A name close to the circle denotes a close relation.

Once you are through with this exercise, your web might look something like this. I have omitted the names for clarity and put an initial as an example:

This gives us a clear idea of the following:

- The uniqueness of our network and the areas where we need our network to develop
- Which are the relationships that we need to work upon and are essential for our long term success
- The relationships that we take for granted and understand their criticality in our success.

Your network can be reviewed every 6 months and updated to see what progress you have made in developing your own work-wide web.

For me, my first insight was that I hardly had anyone in the Advisors box. And I have started to work on developing some of them for myself. And I also made a few calls to rejig my old boys’ network…:D